World-Of-Magic >> Terms and ConditionsThroughout this site all prices are shwon in UK Pounds, we accept orders from around the world but please remember that all payments are in UK Pounds. To view the latest Exchange rates for your currency please goto XE.COM. Orders over £30 come with FREE delivery within the U.K. and Europe. For orders under £30 there is a postage charge of £3.00. For International orders the following postage charges apply -
All postage charges are automatically calculated prior to ordering. Please note that for International orders the customer is responsible for any import taxes that may apply!
We aim to get orders dispatched between 1 to 3 working days (Mon - Fri), The quantity shown on the product description pages are the quantity available with both us and from the suppliers and this number is updated daily. If an item is found to be out of stock with our suppliers (which is RARE but can happen!) then we must ask you to allow upto 10 working days for dispatch. If an item cannot be dispatched to a customer witin this 10 working day period a refund for the value of the item shall be offered or the customer may opt to wait for the item to arrive in stock.
If you have any questions regarding an order then please contact us using either our contact page or by emailing orders@world-of-magic.co.uk
We must advise that you be fully aware of the items that you wish to order, due to the nature of magic being secret we CANNOT offer any refund on an item after it has been shipped to a customer and opened or used! This does not apply if an item is found to be faulty or damaged. If an item is found to be faulty or damaged simply contact us for a returns number and we shall ship another item in replacement for you upon receipt of your returned item (PLEASE VIEW THE "FAULTY ITEMS" SECTION BELOW FOR COMPLETE INSTRUCTIONS. If a replacemet item cannot be provided then we shall offer a full refund for the value of the item. All returned items must reach us within 14 days of the customer receiving the item, after this time no refund can be issued.
In accordance with UK law we do allow a cooling off period whereby orders may be cancelled witihin 14 days of an order being placed. In this case refunds will be issued providing that the items are returned to us in its origional un-used and un-opened state within 14 days of the order being placed.
If in the unfortunate event that your item develops a fault we must ask that you DO NOT attempt to fix an item yourselves as once an item has been tampered with you CANNOT return the item. If any evidence that an item has been tampered with then no refund / replacement shall be offered and you "the customer" will be responsible for return postage costs to have the item returned to you, if the return postage costs are not paid then the item will be kept in storage for 1 month and then disposed of. If a fault occurs you must contact us straight away regarding return intructions. We offer the same guarantee that the manufacturers / suppliers offer us on items as follows - For non electronic goods there is a guarantee of 1 month from the date ordered We strongly advise all returns to be sent with "Proof of Posting" in case of an item going missing in transit. It is the customers responsibility to claim for a missing item with the relevant postal services if it does go missing before reaching us.
World-Of-Magic have a strong commitment to our users privacy and because of this we have provided the following privacy policy statement that describes the use of users information.
Information Collection
World-Of-Magic is the sole owner of the information collected on World-Of-Magic.co.uk.
We will 'NEVER' ask you for any credit card or bank account details via email, therefore if you do receive any correspondence claiming to be from World-Of-Magic asking for credit card or bank account information then please report it immediately to Accounts@World-Of-Magic.co.uk.
Information Use Profile Cookies The cookie usage on World-Of-Magic.co.uk is in place for the purpose of our shopping cart system. For example a new customer to World-Of-Magic may add items to their shopping cart for the purpose of purchasing in the near future, the use of persistent cookies allows the customers shopping cart to remain intact after the customer leaves our site with the purpose of returning to carry out their purchase at a later date. The persistent cookies will be deleted from the users hard drive as soon as the user either finalises their order or opts to emapty their shopping cart. Please note that NO credit or payment details are stored in the persistent cookies!
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